Post-purchase technology for online retailers

Shipup creates a branded, reassuring and intuitive post-purchase experience. Turn one-time shoppers into loyal customers while streamlining your customer support.

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Trusted by eCommerce's biggest brands

across 275 countries worldwide

Engage

Communicate with customers about their order at every stage after purchase with proactive updates and a branded tracking page.

Explore Engage benefits

Optimize

Consistently improve your customers experience with customizable customer support updates and granular carrier comparison.

Explore Optimize options

Grow

Increase revenue by implementing and analyzing product recommendations, referrals and more on your post-purchase notification and tracking pages.

Explore Grow options

Retain

Turn abandoned shoppers into lifelong customers with returns management that incentivizes customers to continue buying from you.

Explore Retain options

Enhance your business

+30 pt

increase in NPS

3%

repurchase rate

50%

savings on order refunds

Results we are proud of

With international shoppers constituting 30% of its customer base, Peak Design sought to give their customer full visibility all throughout delivery and beyond.

Cheerz wanted to provide its customers with consistent, fully branded delivery communication regardless of carrier.

Eve sleep sought to obtain a centralized overview of carrier performance, with neutral data from Shipup that they could leverage to optimize delivery performance.

Having already a strong command over the pre-purchase phase, Blissim was eager to regain control of how they communicated post-purchase.

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We increased our NPS to 79 since implementing Shipup; 50% above the industry average

Jen Howell

Head of Customer Service & Logistics @ Peak Design

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Shipup allows us to build our own post-purchase experience and to unify it for all our customers across our 11 delivery carriers.

Aurélien de Meaux

Co-founder @ Cheerz

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Shipup has allowed us to easily track orders and monitor delivery partners’ performance, ensuring we are providing the best possible customer end experience.

Chris Green

Senior product Manager @ eve sleep

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With Shipup, we now control the entire customer experience, from click to possession and beyond.

Martin Balas

Co-founder @ Blissim

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Seamless Integration

APIs

for scalable development

150

carrier integrations

70

technology partners

4.8

4.9

5

Loved

by our e-tailer clients

Peak Design

Bags & camera accessories

Having made it through another successful holiday season, we continue to be stoked on working with Shipup. Learn more about our partnership below.

The Bradery

Premium apparel

Amazing tool. Dashboard is very intuitive and lets you customize everything. We have received great feedback from our customers since we have started using Shipup. Looking forward to using the next features!

Paul Marius

Leather goods

We have seen a 30% reduction in customer contact rate since implementing Shipup.