Optimize

Empower your support team with centralise delivery-information, real-time shipping alerts, and hassle-free claims automation.

+8%

decrease in customer contact rate

+€80,000

saved on customer support costs

+15%

time saved on ticket management

Customer Support Toolkit

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Alert your support team in real-time about incidents
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Customise delivery alerts (e.g., late package notifications) based on the events you want your support team to address directly.

These alerts are automatically triggered in real-time within your CRM, enabling you to proactively resolve issues before customers even notice.

order-tracking
Centralise delivery tracking
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Access all delivery information in real-time for each customer and carrier centralised within your Shipup account.

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Manage delivery issues within ticketing tools
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With the Chrome extension, instantly access all your customer shipping data without leaving your ticketing tool (Zendesk, Salesforce, Gorgias, etc.), to help you resolve delivery issues 3X faster.

Logistics Insights

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Leverage shipping data with customizable dashboards and reports
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Stay informed of critical issues, take action quickly, and gain leverage in your carrier negotiations.

Generate customizable reports on demand or at set intervals, access shipping data without logging in, and share only the insights you need with your team for tailored analysis.

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incident-analysis
Gain deeper insights into delivery incidents
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Get instant insights into delivery incidents, cross-reference data for precise tracking, and automate reports to proactively manage issues and keep your customers informed.

Claim Management

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Automate claims for effortless refund
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Handle carrier claims effortlessly within your ticketing tool, with 90% of the claim form auto-filled. Stay updated on carrier responses without leaving your platform, and manage all claims from one centralised dashboard.

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Integrations

Shipup seamlessly integrates with business apps, e-commerce platforms, and delivery companies.

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Claim dashboard

Shipup handles carrier claims in your ticketing tool with pre-filled forms and centralized tracking.

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Incident dashboard

The incident dashboard provides visual insights into delivery incidents, enabling efficient management and proactive issue resolution.

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Order tracking

Shipup centralizes delivery information, providing real-time updates and instant access to customer tracking data.

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Chrome extension

Shipup's Chrome extension instantly displays all customer tracking data within your CRM, enhancing support efficiency.

Shipup allows
our customer team to

focus their time beyond
ticket management

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Shipup allows our customer team to focus their time beyond
ticket management

Read the story

We increased our ROI by 350% with Shipup's proactive notification sent automatically after purchase.

Read the story

Jen Howell

Head of Customer Service & Logistics

Ugo Paties

Customer Operations Specialist @ Withings

Ready to reshape your post-purchase experience?

Book a demo