Retain
Streamline returns with a digital process and gain insights through automated feedback surveys to improve support and retain revenue.
+8%
decrease in customer contact rate
+€80,000
saved on customer support costs
+15%
time saved on ticket management
Return Management
Transform the return journey with a fully digitalized, customer-oriented process, offering autonomy and convenience at each step.
- Provide hassle-free returns by allowing customers to download a return label
- Retain revenue by incentivizing customers to exchange items, or ask for store credit rathe than asking for a refund.
- Harness detailed insights from a unified interface, facilitating efficient return management and customer service experiences
‍
Feedback
Gain actionable insights that empower you to take decisive actions to resolve customers' issues.
- Automatically send customer feedback surveys directly within package delivered emails
- Redirect happy customers directly to review website from your surveys
- Turn detractors into promoters by offering a customized questionnaire based on their issue
- Optimize customer support efficiency by streamling order complaints
- Customize when to send customer support tickets based on survey answers
Chrome extension
Shipup's Chrome extension instantly displays all customer tracking data within your CRM, enhancing support efficiency.
Order tracking
Shipup centralizes delivery information, providing real-time updates and instant access to customer tracking data.
Incident dashboard
The incident dashboard provides visual insights into delivery incidents, enabling efficient management and proactive issue resolution.
Claim dashboard
Shipup handles carrier claims in your ticketing tool with pre-filled forms and centralized tracking.
Shipup allows
our customer team to

focus their time beyond
ticket management
Jen Howell
Ugo Paties
Ready to reshape your post-purchase experience?
Book a demo
.svg)
