Customer Experience

Customer Loyalty

Customer Satisfaction

Customer Conversion

# Featured article

5 Ways to Prepare your Customer Service Team for the Holiday Season

Discover how to prepare your customer service team for the Holiday Season, reducing tickets all while optimizing efficiency.

Joseph Thurston

Joseph Thurston

November 21, 2024

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5 Ways to Prepare your Customer Service Team for the Holiday Season

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# Featured article

A Few Ways to Keep Customers During Times of Inflation

The dreaded word: inflation Raise prices? Lower production costs? The dilemma Be transparent! Through all of this, make sure they have the best experience What about sales? In conclusion?

Faye Laufketter

Faye Laufketter

November 16, 2022

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A Few Ways to Keep Customers During Times of Inflation

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# Featured article

4 Strategies to Retain Customers this eCommerce Peak Season

Discover how to retain customers this Peak Season thanks to innovative post-purchase strategies.

Joseph Thurston

Joseph Thurston

November 16, 2023

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4 Strategies to Retain Customers this eCommerce Peak Season

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Customer Loyalty

How to increase customer loyalty: 18 Thank You Messages examples for Customer Service Teams

How to increase customer loyalty: 18 Thank You Messages examples for Customer Service Teams

Customer Loyalty

August 15, 2024

How to Retain Holiday Shoppers Amidst Inflation

How to Retain Holiday Shoppers Amidst Inflation

Customer Loyalty

December 10, 2024

What is WISMO and why you should reduce it

What is WISMO and why you should reduce it

Customer Loyalty

July 2, 2024

5 Tips for a High-Converting Shopify Product Page (+ Examples and Tools used)

Customer Conversion

April 2, 2025

Pourquoi avoir une expérience de livraison e-commerce Mobile First ?

Customer Satisfaction

March 11, 2025

What to do when order delivery dates are not respected?

Customer Experience

December 20, 2024

Holiday Returns: What are Online Shoppers Returning and Why?

December 13, 2024

How to increase customer loyalty: 18 Thank You Messages examples for Customer Service Teams

Customer Loyalty

August 15, 2024

How to Protect your eCommerce Brand from Negative Customer Reviews

Customer Experience

August 10, 2024

How to Retain Holiday Shoppers Amidst Inflation

Customer Loyalty

December 10, 2024

5 Ways to Prepare your Customer Service Team for the Holiday Season

Customer Loyalty

November 21, 2024

DHL vs. Royal Mail: A Comprehensive Comparison for E-commerce

Customer Satisfaction

May 2, 2024

Understanding What Is Delivery Exceptions: Causes and Solutions

Customer Satisfaction

March 5, 2024

Top 10 Return Data Insights for eCommerce: 2024 Guide to Mastering Returns in the UK

January 1, 2024

How to Enhance eCommerce Delivery Date Estimates

Customer Conversion

June 6, 2024

How Withings increased its ROI by 350% with Shipup

June 7, 2024

What is Google Vertex AI and how can it enhance eCommerce Estimated Delivery Dates?

Customer Conversion

July 5, 2024

What is WISMO and why you should reduce it

Customer Loyalty

July 2, 2024

How to Drive Higher Revenues this Holiday Season

Customer Satisfaction

November 15, 2022

A Few Ways to Keep Customers During Times of Inflation

Customer Loyalty

November 16, 2022

4 Ways to Reduce Online Returns

Customer Satisfaction

November 28, 2022

The Ultimate Guide to Online Customer Loyalty

Customer Conversion

November 16, 2022

Online Retailers: Retain Revenue and Save Costs With Returns Management

October 12, 2023

4 Strategies to Retain Customers this eCommerce Peak Season

Customer Loyalty

November 16, 2023

How Peak Design Improved eCommerce Customer Satisfaction With Post-Purchase

December 13, 2023

Courir x Shipup: The post-purchase experience as a growth lever

Customer Conversion

May 24, 2024

Post-purchase emails: 12 examples to retain online customers in eCommerce

Customer Loyalty

May 24, 2024

How to Drive Fashion eCommerce Customer Retention with Post-Purchase

Customer Loyalty

June 11, 2024

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