Feedback

Detect dissatisfaction with post-delivery surveys

Delivery surveys automatically sent as soon as a parcel is received make it possible to identify dissatisfaction, respond quickly, and encourage satisfied customers to leave a review.

Improve your online reputation.

Reassure potential customers.

Simplify the purchase decision.

99%

of consumers read online reviews before making a purchase.

64%

of customers leave a negative review when there is a delivery issue.

+2.5★

on average on Truspilot in 6 months with Feedback.

By sending a personalised questionnaire right after delivery, Shipup helps you catch dissatisfaction early, automate the rights actions and keep customer coming back.

Address dissatisfaction before it goes public

Automatically trigger post-delivery surveys

A post-delivery questionnaire captures the first signs of dissatisfaction without manual intervention.

Identify issues early

Spot unhappy customers immediately, before they leave a review or contact support.

Respond while it’s fresh

Send timely, tailored responses to defuse frustration and protect your brand image.

Automate responses to recurring issues

Handle simple cases automatically

Resolve recurring issues instantly with preconfigured scenarios—late deliveries, missing items, and more.

Redirect complex queries

Automatically direct more specific requests to the right channel: FAQ, chatbot, or support team.

Reduce operational workload

Cut down on manual interventions and gain efficiency by automating the handling of common issues.

“We reduced 1-star reviews on Trustpilot by 50% thanks to post-delivery surveys via Feedback.”

Pauline Scibetta
CRM Manager @Easypara
Discover the testimonial

Turn feedback into drivers of  continuous improvement

Analyse root causes

Visualise sources of dissatisfaction by carrier, issue type, or geographic area.

Identify emerging trends

Spot recurring issues to fine-tune your products, services, or logistics partners.

Personalize your responses

Tailor each customer response based on their recent experience and satisfaction level.

Strengthen your e-reputation with intelligent routing

Maximise the impact of every customer interaction by automatically adapting the journey based on satisfaction level.

Boost your reviews

Redirect satisfied customers to Trustpilot, Google, or other review platforms to increase your visibility.

Limit negative reviews

Capture feedback from dissatisfied customers directly on your site, in a private space, to prevent public negative reviews.

Generate traffic

Turn customer feedback into upsell opportunities by redirecting traffic to your site while maintaining your brand image.

Frequently asked questions

Is the survey customizable?

Yes. The Feedback questionnaire is fully customizable: you can integrate your logo, choose a background image, write your own questions and modify the message displayed once the questionnaire is completed. It is also possible to adapt the experience according to the rating given by the customer (e.g.: specific redirection according to the number of stars).

Can I connect Feedback to Zendesk, Gorgias, or Klaviyo?

Yes. Feedback integrates with the main tools on the market such as Zendesk, Gorgias, and Klaviyo. This makes it possible to automate the processing of returns, to trigger targeted marketing scenarios or to create support tickets if necessary.

Can I only be redirected to Trustpilot if I am satisfied?

Yes. You can set up Feedback to refer only satisfied customers (for example those who gave 4 or 5 stars) to Trustpilot, in order to improve your overall rating on review platforms.

Is Feedback compatible with CMS?

Yes. Feedback is compatible with the majority of e-commerce CMS such as Shopify, PrestaShop, Magento, WooCommerce or Salesforce Commerce Cloud. Integration is easy via a module or an API.

What review site can I redirect to?

It is possible to redirect to other platforms such as Trustpilot, Verified Reviews, Google Reviews, Yelp or any personalized page, according to your preferences.