Send satisafaction surveys right at delivery
Turn unhappy shoppers into brand advocates as early as possible with a fast response to customer dissatisfaction.
Optimize feedback collection
Leverage the high open rate of Shipup’s delivery notifications to proactively collect customer feedback with a simple question embedded in the email.
Customize your surveys’ look and feel to fit your brand
Align your surveys with your brand’s image and voice with full control of copy, images, and colors in your survey.
Make problem resolution easy for shoppers
Make it easy for your customers to solve their common issues and create requests for more complex ones such as damaged or missing products with a guided resolution path in your automated post-delivery surveys.
Create a seamless feedback experience
Turn shopper dissatisfaction into customer loyalty with proactive and branded feedback requests inside delivery notifications.