support agent efficiency,
Responding to delivery tickets can be arduous. Shipup gives your support agents unique features so they can quickly and proactively resolve delivery issues.
Choose alerts that matter
Not all shipping incidents require the attention of your support agents. Decide which alerts to activate and tailor them to your needs.
Get alerts directly into your CRM solution
Whether you’re using Zendesk, Salesforce, Gorgias, or another tool, our alerts will appear directly in your CRM solution for better productivity, efficiency, and monitoring.
Get real time alerts for shipping incidents
Inform your support agents immediately when something goes awry with your shipments so they can take action and reassure your customers.
Get feedback at the optimal time
Upon each delivery, Shipup sends a notification to your online shopper with a short satisfaction survey.
An incredible response rate
Our survey response rate is remarkably high because we ask your customers for feedback when their experience is fresh. Take action with unhappy customers as early as possible to cultivate new brand advocates.
Send satisfaction surveys right at delivery
Turn unhappy shoppers into brand advocates as early as possible with a speedy response to customer dissatisfaction.
information without leaving your CRM
Thanks to our Shipup Chrome extension, every time your agent opens a customer ticket in their CRM interface (Zendesk, Salesforce, Gorgias, etc.), Shipup instantly displays all tracking data related to that specific customer. Increase efficiency and end app switching for your support agents by centralizing all delivery information in the same place.