Improve support agent efficiency,
reduce tickets

Responding to delivery tickets can be arduous. Shipup gives your support agents unique features so they can quickly and proactively resolve delivery issues.

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Get feedback at the optimal time

Upon each delivery, Shipup sends a notification to your online shopper with a short satisfaction survey.

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An incredible response rate

Our survey response rate is remarkably high because we ask your customers for feedback when their experience is fresh. Take action with unhappy customers as early as possible to cultivate new brand advocates.

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Send satisfaction surveys right at delivery

Turn unhappy shoppers into brand advocates as early as possible with a speedy response to customer dissatisfaction.

Access shipping
without leaving your CRM

Thanks to our Shipup Chrome extension, every time your agent opens a customer ticket in their CRM interface (Zendesk, Salesforce, Gorgias, etc.), Shipup instantly displays all tracking data related to that specific customer. Increase efficiency and end app switching for your support agents by centralizing all delivery information in the same place.

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Ready to reshape your post-purchase experience?

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