Shipup impact
2X
lower contact rate compared to eCommerce average
50%
reduction in time spent on carrier claims
60%
post-purchase email open rate
As renowned shoe brand undergoing exponential growth, Courir wanted a post-purchase experience worthy of a leader.
Courir wanted to provide its customers with a familiar experience. The e-tailers sought for its brand- with its signature orange and black hues- to remain coherent throughout the entire customer experience, even during delivery.
An effortless experience was also required to achieve exceptional customer satisfaction. From questions about delivery status to initiating carrier claims, everything had to be seamless.
With fully branded email notifications and custom tracking page, Courir is able to keep customers in the Courir universe, and not that of third-party carriers.
Proactive email updates about delivery issues mean that customers aren’t left guessing about the status of their package, while an FAQ on the tracking page saves them the effort of contacting customer support.
Finally, surveys sent automatically after purchase allow customers to express their opinion about delivery, be it be good or bad, with customer support reaching out in instances of Courir’s choosing. Carrier claims are also pre-filled, saving both customers and support time.
Results we are proud of
"The more proactive we are, the less likely our customers will be motivated to shop elsewhere and contact customer support - our contact rate has been lowered to 200% the eCommerce average since implementation. That's why when they decide to make a purchase on Courir's website, they should benefit from an excellent customer experience, not just at the time of purchase, but right up until they have their sneakers on their feet!"
Learn more about Shipup's product suite
Grow
Boost sales and satisfaction with precise delivery estimates, personalized repurchase recommendations, and insightful marketing performance tracking.
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Optimize
Shipup's Customer Support Toolkit optimizes support team efficiency with real-time shipping alerts and centralized order tracking. Customizable reports, dashboards, and automated claims management further streamline support operations.
Book a demoRetain
Streamline returns with a digital process and gain insights through automated feedback surveys to improve support and retain revenue.
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Engage
Shipup's Track & Communicate solution enables merchants to engage their customers with branded notifications, a customized tracking page, and proactive smart notifications, enhancing customer experience and driving additional revenue.
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