Shipup impact
2X
lower contact rate compared to eCommerce average
50%
reduction in time spent on carrier claims
60%
post-purchase email open rate
The Challenge
As a renowned shoe brand undergoing exponential growth, Courir wanted a post-purchase experience worthy of a leader.
Courir wanted to provide its customers with a familiar experience. The e-tailers sought for its brand- with its signature orange and black hues- to remain coherent throughout the entire customer experience, even during delivery.
An effortless experience was also required to achieve exceptional customer satisfaction. From questions about delivery status to initiating carrier claims, the iconic e-tailer sought to create seamless interactions at every stage of the post-purchase journey.
Our Solution
With fully branded email notifications and custom tracking page, Courir is able to keep customers in the Courir universe, and not that of third-party carriers.
Proactive email updates about delivery issues mean that customers aren’t left guessing about the status of their package, while an FAQ on the tracking page saves them the effort of contacting customer support.
Finally, surveys sent automatically after purchase allow customers to express their opinion about delivery, be it be good or bad, with customer support reaching out in instances of Courir’s choosing. Carrier claims are also pre-filled, saving both customers and support time.
Results we are proud of
Learn more about Shipup's product suite
Optimize
Empower your support team with centralise delivery-information, real-time shipping alerts, and hassle-free claims automation.
Book a demoEngage
Impress your customers with branded notifications, a custom tracking page, and proactive alerts that keep them informed, building loyalty and boosting repurchases.
Book a demoGrow
Drive loyalty, increase repeat sales, and captivate your customers with personalised, data-powered delivery experiences.
Book a demoRetain
Ease your return process and collect feedback automatically to improve support and retain revenue.
Book a demo