Manage claims with ease
Easily open and follow up on your carrier claims without leaving your ticketing tool.
Open your claims without leaving your ticketing tool
While handling their tickets, support agents can easily open carrier claims directly from our Shipup Chrome extension.
Have most of your claim form already pre-filled
90% of the claim form is pre-filled for you, regardless of your e-commerce integration with Shipup.
Open carrier claims
‍in two clicks
Connect Shipup to your carrier portal and experiment a hassle- free claim process.
Get notified automatically when your carrier responds
Get an instant alert when your carrier has responded to your claim, without needing to connect to their portal.
Continue the conversation with the carriers
Directly from Shipup, have access to your claim details, exchange messages and upload files with your carrier.
Unread claims are emphasised so you don’t miss them
All carrier updates on your claim are highlighted, making it easy to follow.
Make sure you don't miss the carrier's response
No need to lose time connecting to the carrier's portal to check if there are any updates on your claim!
Evaluate your carrier performance
Track how many claims were opened for each carrier and the specific reasons they were opened for.
Check if your claims are refunded
Track accepted or refused refunds, the status of each claim and the time spent before your claim is closed by the carrier.
Get a global view
of all your claims
All your claims and their statuses are centralised in one place.
What they say about the feature
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"We saw a 40% reduction in support tickets in just 1 month, freeing our support team to focus on other critical tasks."
Head of Logistics
40
Ready to reshape your post-purchase experience?
