Claim management without any hassle
Easily open and follow up on your carrier claims without leaving your ticketing tool.
Open your claims without leaving your ticketing tool
While handling their tickets, support agents can easily open carrier claims directly from our Shipup chrome extension.
Have most of your claim form already pre-filled
Whatever integration you choose to have with Shipup, we already have 90% of the claim form pre-filled for you.
Open carrier claims
in two clicks
Connect Shipup to your carrier portal and experiment a hassle- free claim process
Get notified automatically when your carrier responds
Shipup will let you know whenever you carrier has responded to your Claim. You don’t need to connect to the carrier's portal anymore.
Continue the conversation with the carriers
Directly from Shipup, have access to your claim detail and exchange messages / upload files with your carrier if needed.
Unread claims are emphasized so you don’t miss them
When the carrier updates the status of your claim, Shipup clearly indicates there is new information for you to read.
Make sure you don't miss the carrier's response
No need to lose time connecting to the carrier's portal to check if there are any updates on your Claim
Evaluate your carrier performance
Thanks to our follow up table, you can track how many claims were opened for each carrier and the specific reasons they were opened for.
Check if your claims are refunded
Track accepted or refused refunds, the status of each claim and the time spent before your claim is closed by the carrier.
Get a global view
of all your claims
Shipup centralizes all your claims and their statuses in one place.
🚧 No technical integration needed. You only need to download our Chrome extension
What they say about the feature
"
"The more proactive we are, the less likely our customers will be motivated to shop elsewhere and contact customer support - our contact rate has been lowered to ½ the eCommerce average since implementation!"
Customer Experience Director @ Courir
200
Ready to reshape your post-purchase experience?
