Shipup impact
+350%
ROI related to customer support efficiency
‍
+600
tickets handled automatically
+3X
feedback collected
The Challenge
As a premium HealthTech e-tailer, Withings sought to offer an exceptional post-purchase experience that lives up to customers’ high expectations.Â
With data-driven products conceived to work together, the HealthTech e-tailer wanted to give a fantastic first impression that would encourage customers to repurchase across its entire ecosystem.
Last but not least, Withings wanted to alleviate the burden on its customer support teams by reducing requests related to delivery.
Our Solution
By sending out automatic email updates proactively informing customers about delivery issues, Withings boosted its customer support team's efficiency all while reassuring customers about their order.
With branded feedback forms sent automatically upon delivery, the HealthTech e-tailer was able to continuously improve upon their post-purchase experience and measure their NPS. With customers led to Trustpilot upon survey completion, the HealthTech e-tailer was also able to increase the number of comments on the review website, further enhancing its legitimacy.
Results we are proud of
Learn more about Shipup's product suite
Engage
Impress your customers with branded notifications, a custom tracking page, and proactive alerts that keep them informed, building loyalty and boosting repurchases.
Book a demoOptimize
Empower your support team with centralise delivery-information, real-time shipping alerts, and hassle-free claims automation.
Book a demoGrow
Drive loyalty, increase repeat sales, and captivate your customers with personalised, data-powered delivery experiences.
Book a demoRetain
Ease your return process and collect feedback automatically to improve support and retain revenue.
Book a demo