How to Boost ROI Through the Omnichannel Delivery Experience

Discover how an omnichannel delivery experience can elevate trust, drive loyalty, and increase repurchase.

Joseph Thurston

June 24, 2025

In partnership with WAX.io, the leading customer engagement platform for WhatsApp, learn how to optimize each delivery communication channel to boost ROI.

Unlock exclusive data to optimize each delivery communication channel, including key benefits, best practices, and real examples from leading e-commerce brands like L'Occitane and Carrefour:

Email 📩

Open rate
NPS
Repurchase rate

WhatsApp 📲

Message open rate
Tracking link open rate
Average time to view
Conversion rate
Response rate

Apple Wallet Order Tracking 🍏

Open rate
% increase in mobile usage for e-commerce
Number of iPhone users

SMS 💬

First delivery attempt success
Return rate
Failed delivery rate

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