Engage proactively with your customers

Engage

Shipup's Track & Communicate solution enables merchants to engage their customers with branded notifications, a customized tracking page, and proactive smart notifications, enhancing customer experience and driving additional revenue.

+8%

decrease in customer contact rate

+€80,000

saved on customer support costs

+15%

time saved on ticket management

Track & Communicate

Notifications
Notifications
Withings notifications

Shipup allows online merchants to give visibility to online shoppers with branded & custom notifications instead of relying on default & impersonal notifications sent by the carriers.

  • Provide a reassuring customer experience with familiar branded emails & SMS notifications sent at every stage of the post-purchase journey, from delivery to returns.
  • Drive revenue by promoting additional products, referral and loyalty programmes on high-engagement notifications.
  • Reduce customer support contact rate by including shipment information directly in the notifications.

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Tracking page
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Redirect customers to a fully branded tracking page hosted on your own e-commerce website.

  • Relieve customer anxiety by keeping the customer updated about the status of their order and its estimated date of arrival.
  • Provide a consistent branded experience all throughout the tracking process.
  • Boost your revenue by driving traffic directly to your website via personalized product recommendations, referral and loyalty programs.
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Smart Notifications
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Smart notifications allow you to communicate about key delivery events that carriers do not communicate about.

  • Reassure customers by proactively notifying them when a delivery issue arises.
  • Inform customers about incidents such as a late delivery, or when a package is waiting at pickup point
  • Send reminders on key events you don’t want your customers to miss

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Chrome extension

Shipup's Chrome extension instantly displays all customer tracking data within your CRM, enhancing support efficiency.

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Order tracking

Shipup centralizes delivery information, providing real-time updates and instant access to customer tracking data.

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Incident dashboard

The incident dashboard provides visual insights into delivery incidents, enabling efficient management and proactive issue resolution.

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Claim dashboard

Shipup handles carrier claims in your ticketing tool with pre-filled forms and centralized tracking.

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Integrations

Shipup seamlessly integrates with business apps, e-commerce platforms, and delivery companies.

Shipup allows
our customer team to

focus their time beyond
ticket management

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Shipup allows our customer team to focus their time beyond
ticket management

Read the story

We increased our ROI by 350% with Shipup's proactive notification sent automatically after purchase.

Read the story

Jen Howell

Head of Customer Service & Logistics

Ugo Paties

Customer Operations Specialist @ Withings

Ready to reshape your post-purchase experience?

Book a demo