Engage

Impress your customers with branded notifications, a custom tracking page, and proactive alerts that keep them informed, building loyalty and boosting repurchases.

+8%

decrease in customer contact rate

+€80,000

saved on customer support costs

+15%

time saved on ticket management

Track & Communicate

Notifications
Offer branded delivery communication
Withings notifications

Stand out with branded, personalized notifications, instead of generic ones sent by carriers. Boost revenue by promoting products and loyalty programs, while reducing support inquiries with clear shipping info in every message.

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Enhance customer experience with a branded tracking page
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Ease delivery anxieties while reinforcing your brand with your branded tracking page. Drive traffic back to your store with personalized recommendations and loyalty offers, turning tracking into a revenue opportunity.

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Prevent poor experiences with more delivery updates
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Proactively update customers on issues (e.g., late deliveries or packages at pickup points) that carriers don’t  cover. Send reminders for important milestones.

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Chrome extension

Shipup's Chrome extension instantly displays all customer tracking data within your CRM, enhancing support efficiency.

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Order tracking

Shipup centralizes delivery information, providing real-time updates and instant access to customer tracking data.

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Incident dashboard

The incident dashboard provides visual insights into delivery incidents, enabling efficient management and proactive issue resolution.

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Claim dashboard

Shipup handles carrier claims in your ticketing tool with pre-filled forms and centralized tracking.

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Integrations

Shipup seamlessly integrates with business apps, e-commerce platforms, and delivery companies.

Shipup allows
our customer team to

focus their time beyond
ticket management

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Shipup allows our customer team to focus their time beyond
ticket management

Read the story

We increased our ROI by 350% with Shipup's proactive notification sent automatically after purchase.

Read the story

Jen Howell

Head of Customer Service & Logistics

Ugo Paties

Customer Operations Specialist @ Withings

Ready to reshape your post-purchase experience?

Book a demo