Not all shipping incidents require the attention of your support agents. Decide which alerts to activate and tailor them to your needs.
Improve support agent efficiency, reduce tickets
Responding to delivery tickets can be arduous. Shipup gives your support agents unique features so they can quickly and proactively resolve delivery issues.
Get real time alerts for shipping incidents
Choose alerts that matter
Get alerts directly into your CRM solution
Whether you’re using Zendesk, Salesforce, Gorgias, or another tool, our alerts will appear directly in your CRM solution for better productivity, efficiency, and monitoring.
Send satisfaction surveys right at delivery
Get feedback at the optimal time
Upon each delivery, Shipup sends a notification to your online shopper with a short satisfaction survey.
An incredible response rate
Our survey response rate is remarkably high because we ask your customers for feedback when their experience is fresh. Take action with unhappy customers as early as possible to cultivate new brand advocates.
Visualize tracking data directly in your CRM interface
Every time your agent opens a customer ticket in their CRM interface (Zendesk, Salesforce, Gorgias, etc.), Shipup instantly displays all tracking data related to that specific customer. End context switching for your support agents by removing delivery companies' tracking pages and other interfaces from the equation.