Leverage the high open rate of Shipup’s delivery notifications to proactively collect customer feedback with a simple question embedded in the email.
Send satisfaction surveys right at delivery
Turn unhappy shoppers into brand advocates as early as possible with a fast response to customer dissatisfaction.
Create a seamless feedback experience
Optimize feedback collection
Customize your surveys’ look and feel to fit your brand
Align your surveys with your brand’s image and voice with full control of copy, images, and colors in your survey.
Make problem resolution easy for shoppers
Make it easy for your customers to solve their common issues and create requests for more complex ones such as damaged or missing products with a guided resolution path in your automated post-delivery surveys.
Fewer tickets managed more efficiently
Increase customer convenience with self-service support
Qualify the customer situation with a pre-built survey and provide all relevant information at the end to empower your customer and avoid recurring and standard requests.
Streamline communications and gather better feedback
Send a templated survey at delivery to automatically collect and import crucial information about your customers’ experience into your CRM along with relevant data like tracking and order numbers.
Get actionable insights from your customers
Identify recurring problems and their origins
Shipup provides smart dashboards allowing you to identify the primary causes of dissatisfaction, favorite carriers, the countries with the most delivery issues, and more.
Leverage feedback to personalize your communication
Integrate Shipup Webhooks into your marketing automation platform to adapt your communications to your shopper’s last experience.