Build customer loyalty with a unique delivery experience
Integrated into your e-commerce environment, Shipup replaces standard carrier tracking with a proactive and personalized experience: multi-channel notifications, personalized tracking page, incident detection, and logistics analytics.
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Make delivery your next growth engine
Boost
revenue
Transform waiting time into shopping time with personalized tracking that creates new opportunities to convert.
Increase
NPS
Improve customer loyalty by replacing delivery anxiety with a smooth, proactive and reassuring experience.
Cut
costs
Optimise your e-commerce operations by reducing your support costs and managing your logistics with unified carrier data.
Reassure customers at every step
Smart Delivery Estimate (SDE)
Display a reliable delivery date right from the product page to boost conversion, and reduce support tickets with a real-time updated ETA on the tracking page.
conversion rate
cart abandonment
NPS points in under 3 months
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Multichannel
delivery notifications
Reassure your customers with proactive and personalised notifications at every stage of delivery while analysing their performance.
repeat orders via Shipup (based on +5M packages shipped in 2025).
support tickets
saved per support ticket
Personalised tracking page
with product recommendations, banners, videos, and FAQs.
additional revenue
traffic back to your site
per customer on average
Post-delivery surveys
Automatically gather feedback, resolve issues internally, and channel happy customers to review sites.
NPS points in 1 month
on review sites in 6 months
1-star delivery reviews in 2 months
E-commerce returns portal
Offer an easy, branded return process while reducing costs and improving satisfaction.
fewer tickets related to returns
fewer returns overall
NPS points in 1 month
Smart Delivery Estimate
Augmentez votre taux de conversion en affichant une date précise dès la commande, alimenté par l’IA. Diminuez les contacts liés à la livraison en affichant une ETA mise à jour en temps réel sur la page de suivi.
de conversion sur
la page produit en 3 mois
d’abandon de panier
de NPS en 1 mois
Measure post-purchase performance
Marketing
Track the revenue impact of notifications and tracking page campaigns with granular click, open, and conversion metrics.
Logistics
Monitor delays, incidents, and carrier performance with reliable, comparable dashboards.
Incidents
Anticipate anomalies, spot weaknesses, and benchmark performance across carriers.
Trust by
e-commerce leaders
We save valuable time by no longer having to juggle between multiple tools.
The delivery date estimated in real time (SDE) on our product pages boosted conversion by 12% in just 3 months.
We saw a 40% reduction in support tickets within just one month.
Our NPS increased by 30% thanks to proactive delivery updates that stay true to our brand.
It's really our go-to solution: we can instantly see which orders are facing delivery issues.
We have reduced 1-star reviews on Trustpilot by 50% thanks to post-delivery surveys.
With Shipup, the time needed to open a carrier claim has dropped by 50%.
Apple Wallet Order Tracking is easy to implement and improves customer experience: we love it.
Our ROI increased by 350% thanks to Shipup's multichannel, proactive post-purchase notifications.
Keep your stack
Shipup fits right in
Seamlessly integrates with your e-commerce platform, carriers, and apps.
Shipup impact
repeat orders
after deploying Shipup
support tickets
Frequently Asked Questions
Everything you need to know before getting started with Shipup.
When deliveries are reliable, customers trust you more and buy more.
A smooth, proactive post-purchase journey turns customers into brand advocates.
On average, less than 2 weeks are enough to activate Shipup* thanks to our native CMS integrations. By connecting your e-commerce platform in a few clicks, you set up a data flow without technical effort. Our Onboarding Manager then accompanies you to adapt the default content to your specific needs.
*Average delay observed since September 2024 for customers connected via a native CMS integration. This time frame may vary in case of API integration or more complex use cases.
Yes. By displaying reliable delivery estimates directly product, cart and checkout pages, you break down barriers to purchase and can increase by +12%. After the purchase, you stimulate repeat orders thanks to a product recommendation tool and personalized marketing campaigns on the tracking page and in the delivery notifications.
With proactive notifications sent at key points in the delivery journey, Shipup anticipates customer questions. Result: up to -67% of incoming tickets linked to delivery tracking.
By centralizing monitoring and communicating in a clear and reassuring way, Shipup reduces post-purchase frustration and increases NPS by an average of +30 points in the first months of implementation.
