Optimize customer support with total visibility on deliveries
Reduce “Where is my package?” requests and speed ticket resolution with proactive notifications and CRM integrations.
They are accelerating their support with Shipup
Your support teams shouldn't spend their days dealing with “Where is my package?”
Delivery tracking integrated into your CRM
Visualize tracking information in one click directly in the interface of Zendesk, Gorgias or any other tool. Saves time, and zero back and forth between your tools.
“We saw a 40% reduction in support tickets in 1 month thanks to Shipup's proactive notifications.”
Proactive notifications & smart alerts
Set up alerts in case of delay, incident, or anomaly. Automatically inform your customers before they contact you.
Automatic detection of delivery incidents
Shipup identifies at-risk packages in real time (delay, blocking, return...), creates internal tickets or triggers a personalized action. Anticipate issues before they escalate to support.
Post-delivery satisfaction surveys
Collect customer feedback as soon as you receive the package. Identify detractors and trigger reinsurance or retention actions.
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Management of disputes and carrier complaints
From the customer ticket, automatically fill out a carrier claim form with the right information.
Measurable impact on your customer service
of support tickets
won per ticket
post-delivery NPS points
“The personalized tracking page has become one of our main revenue drivers thanks to promotional banners that highlight our loyalty program.”
Connect Shipup to your support tools
Shipup integrates natively with your e-commerce stack and your ticketing tool:
