Incident dashboard

Monitor and manage your logistical incidents

Automatically detect logistical anomalies (packages blocked, not scanned, not delivered...), categorise them, aggregate them, and alert your teams in case of a peak.

Anomalies detected.
Causes identified.
Contracts optimised.

-67%

support tickets.

2×

lower contact rate than the e-commerce average.

-28%

refunds related to delivery incidents.

Automatically detect delivery problems, understand what’s happening, and intervene before incidents become critical for your customers.

Quickly detect delivery incidents

Anticipate incidents

Track incident trends thanks to readable and dynamic graphics.

Enlightened carrier choices

Compare carrier performance over different periods of time to identify differences.

Lean customer support

Detect recurring anomalies and fix them before they generate new support tickets.

Analyze your data accurately

Stay in control of your incidents

Filter incidents by type, carrier, country, status, warehouse or custom variable.

Focus on the essentials

Show only relevant incidents for your business, excluding those that do not concern you.

Make informed decisions

Analyze the causes by cross-referencing data to refine your operational decisions.

Act proactively

Exportable data

Easily export all affected packages to speed up analysis and resolution.

Recurring reports

Receive regular reports to keep an eye on the go.

Real-time alerts

Set alerts in case of a sudden surge in incidents to take immediate action.



“It's really our key tool: we immediately visualize outstanding packages, we follow trends, and we can finally talk to carriers factually.”

Houzmah Golaup
Deputy Customer Relationship Manager @BA &SH
Discover the testimonial

Frequently asked questions

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