SMS delivery notifications: alert at key moments
Keep your customers informed at every stage of delivery with SMS messages sent automatically and in real time. Fewer failed deliveries, fewer returns, more trust: the ideal channel to strengthen your post-purchase experience.
A message sent instantly.
A successful delivery.
A return avoided.
+6%
more successful deliveries on the first attempt
2X
fewer failed deliveries
Fewer returns
3X
Send clear messages at every stage of delivery and combine them with other channels to deliver a smooth, proactive, and personalised delivery experience.
They are already notifying their customers by SMS
Improve the delivery experience and reduce support tickets
Reduce delivery failures and returns
Proactive alerts
Inform customers when information is missing and prevent delivery failures.
Instant notifications
Keep customers updated at every key moment to reduce returns.
Automatic reminders
Contact customers again before their package is abandoned at a pick-up point.
Increase satisfaction and loyalty
FAQ
You can automate messages such as “package being delivered”, “package available at a relay point”, or even “incomplete address”. These notifications help prevent delays, limit support tickets, and increase customer satisfaction.
SMS is the most direct and most read channel (opening rate > 90%) to inform your customers at each stage of e-commerce delivery. It makes it possible to reduce delivery failures, to anticipate incidents, and to limit support tickets.
Yes. By keeping your customers informed in real time, you significantly reduce support tickets related to questions like “where is my package?” This optimizes the use of your ticketing tool and improves the productivity of your customer service.
You can dynamically insert the customer's first name, the name of the carrier or the location of the pick-up point. This improves engagement, and helps to reduce ticket response time by anticipating the needs or questions of your customers.
