Email delivery notifications

Email delivery notifications: personalise your post-purchase experience

Send delivery notification emails that reflect your brand: clear, useful, designed to reassure your customers, reduce support tickets, and encourage repeat purchases from the very first delivery.

A personalised notification.
 A considered customer.
 An controlled experience.

+2 min

saved per support ticket with our proactive notifications

-67%

support tickets

+3%

repeat orders via Shipup (based on +5M packaged shipped in 2025)

With an open rate of 62%, delivery emails are the ideal lever to engage, build loyalty, and increase your revenue. Inform and reassure your customers at every step through multichannel communication adapted to their preferences: email, SMS, Apple Wallet Order Tracking, WhatsApp.

Take control of your post-purchase emails

Boost conversion

Create custom templates and harmonise every touchpoint with your visual identity to turn transactional emails into conversion opportunities.

Strengthen your brand

Freely add your assets — logos, fonts, buttons, conditional blocks — to ensure a consistent, memorable brand experience from the first click.

Personalise your notifications

Personalize every element of your notifications : add images, buttons, text, change fonts, reorder blocks, and adapt the display according to your conditions.

All the key information, directly in each notification

Shipup automatically highlights key information within each notification, to improve clarity, reduce customer anxiety, and help optimise support efficiency.

Pickup code for parcel lockers

Clearly state pickup codes directly notifications from the brand so the customer doesn’t have to dig through carrier messages.

Pickup deadline

Help your customers pick up their packages on time and reduce the risk of unclaimed packages.

“Signature required” notice

Inform the customer that their presence is required for delivery and help your support team react more effectively in the event of an issue.

Package weight and dimensions

Empower support to quickly qualify requests (e.g. missing item, wrong package), improving incident handling efficiency

“We saw a 40% reduction in support tickets in 1 month thanks to Shipup's proactive email notifications.”

Martin Lavediaux
Logistics Director @Vroomly
Discover the testimonial

Ready-to-use notifications

Save time, from the first configuration: deploy your post-purchase emails in a few clicks with our ready-to-use templates (shipping, incident, delivery).

Deploy quickly

Launch delivery notifications in minutes with our ready-to-use templates (shipping, incident, delivery).

Manage translations

Simplify multilingual managements, thanks to AI: your content is automatically and effectively adapted for each market.

Turn your emails into a repeat purchases driver

Drive a follow-up purchase upon receipt

Showcase product recommendations, loyalty programs, or personalised offers to encourage a new purchase as soon as the customer reads their notification.

Strengthen the brand experience

Build a coherent experience with visuals, aligned messaging, and useful content that matches your brand universe.

Increase customer engagement

Encourage your customers to interact : leave a review, refer a friend, or follow your socials.

Frequently asked questions

Who sends the e-commerce delivery email, Shipup or the carrier?

The transactional email is sent by Shipup, on behalf of your brand. This allows you to regain full control over the post-purchase experience, without relying on generic or missing carrier communications. This approach significantly improves the e-commerce delivery perceived by your customers.

Can e-commerce delivery email include marketing?

Absolutely. In addition to follow-up information, you can integrate marketing blocks to boost your email opening rate and transform each notification into an engaging touchpoint: recommendations, loyalty, sponsorship, testimonials.

Can we customize the templates?

Yes, entirely. You can customize each element: logos, fonts, images, images, buttons, conditional blocks... up to the layout, as in Notion. Three ready-to-use templates are available (standard, incident, e-commerce delivery), and you can create your own custom ones to boost your email opening rate.

Can carrier notifications be deactivated?

Yes. By centralizing your post-purchase communications via Shipup, you deactivate carrier emails, ensuring a consistent, personalized experience that is conducive to re-purchasing. It also limits support tickets linked to a lack of delivery information.