Detect dissatisfaction with post-delivery questionnaires
Delivery questionnaires sent automatically upon receipt of the package make it possible to detect dissatisfactions, to respond quickly and to encourage happy customers to leave a review.
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Any opinions mastered.
Visitors reassured.
A buying decision simplified.
99%
of consumers consult online reviews before making a purchase.
64%
of customers leave a negative review in case of delivery problems.
+2.5★
on average on Truspilot in 6 months with Feedback.
By triggering a personalized questionnaire right after delivery, Shipup helps you defuse customer dissatisfaction, automate corrective actions, and build loyalty.
They transformed
Prevent dissatisfaction before it became visible
Automate responses to recurring problems
“We reduced 1-star reviews on Trustpilot by 50% thanks to post-delivery surveys via Feedback.”
Turn feedback into levers for continuous improvement
Analyze the causes
Visualize the sources of dissatisfaction by carrier, type of problem, or geographic area.
Detect trends
Identify recurring issues to adjust your products, services, or logistics partners.
Personalize your answers
Adapt each customer response based on their recent experience and satisfaction level.
Strengthen your e-reputation with intelligent routing
Optimize the impact of each customer feedback by automatically adapting the journey according to the level of satisfaction.
Boost your reviews
Redirect happy customers to Trustpilot, Google, or other review platforms to boost your visibility.
Limit negative reviews
Get feedback from dissatisfied customers on your site, in a private space, to avoid negative public reviews.
Generate traffic
Turn customer feedback into opportunities by generating traffic to your site while maintaining your brand image.
Frequently asked questions
Oui. Le questionnaire Feedback est entièrement personnalisable : vous pouvez y intégrer votre logo, choisir une image de fond, rédiger vos propres questions et modifier le message affiché une fois le questionnaire complété. Il est également possible d’adapter l’expérience en fonction de la note donnée par le client (ex. : redirection spécifique selon le nombre d’étoiles).
Oui. Feedback s’intègre avec les principaux outils du marché comme Zendesk, Gorgias et Klaviyo. Cela permet d’automatiser le traitement des retours, de déclencher des scénarios marketing ciblés ou de créer des tickets support si nécessaire.
Oui. Vous pouvez configurer Feedback pour rediriger uniquement les clients satisfaits (par exemple ceux ayant mis 4 ou 5 étoiles) vers Trustpilot, afin d’améliorer votre note globale sur les plateformes d’avis.
Il est possible de rediriger vers d’autres plateformes comme Trustpilot, Avis Vérifiés, Google Reviews, Yelp ou toute page personnalisée, selon vos préférences.
