Delivery notifications

Multichannel delivery notifications: create a unique & personalised experience

Email, SMS, Whatsapp, Apple Wallet : turn every delivery notification into an opportunity to boost satisfaction, provide reassurance, and drive repeat purchases.

Channels adapted to your customers.

Personalized tracking.

Truly engaged customers.

+98%

open rate

5x

more visits to the order tracking page

4

communication channels: email, SMS, WhatsApp and Apple Wallet.

Give your customers the tracking they expect, on their preferred channel: email, SMS, WhatsApp and Apple Wallet Order Tracking. Reduce support spikes, improve your NPS, and increase loyalty with a fully controlled delivery experience.

Proactive delivery notifications (Smart States)

Anticipate anomalies

Detect when expected delivery events don’t occur (e.g., late packages) and automatically notify your customers.

Alert at the right time

Choose between standard or severe Smart States to tailor alerts to each situation.Notify customers as soon as a slight delay occurs (D+0), and alert your support team only when a true blockage is confirmed.

Customise your alert rules

Set your own parameters based on your carriers and workflows: number of days without an event, precise trigger timing, and carrier-specific rules.

Email delivery notifications

Personalize your delivery communications

Replace standard carrier emails with notifications fully aligned with your brand identity.

Transform your transactional emails into marketing assets

Showcase your offers, events, or support content directly inside your transactional emails.

Anticipate delivery problems

Proactively manage delays, missing updates, or uncollected packages with smart notifications that detect issues before they escalate.

Discover email notifications

SMS delivery notifications

SMS that reassure and engage

Keep your customers informed at key delivery moments with instant text messages, from “Out for delivery” to “Package ready for pickup.”

Smoother deliveries

Increase first-attempt delivery success by up to +6%, thanks to messages read within seconds.

Fewer returned packages

Lower support requests and avoid unnecessary returns with proactive incident alerts and address-confirmation messages.

Discover SMS notifications

Apple Wallet Order Tracking

Discover Apple Wallet Order Tracking

WhatsApp delivery notifications

Ensure maximum visibility for your messages

Send instant notifications with a 98% open rate to guarantee your updates get seen.

Increase customer engagement

Personalise your messages with rich content, visuals, and interactive buttons.

Reduce missed deliveries

Reassure customers and prevent failed deliveries with real-time updates sent directly to their preferred app.

Discover WhatsApp notifications