Delivery notifications

Multichannel delivery notifications: create a unique & personalised experience

Email, SMS, Whatsapp, Apple Wallet : turn every delivery notification into an opportunity for satisfaction, reassurance, and repurchase.

Des canaux adaptés.

Un suivi personnalisé.

Des clients vraiment engagés.

+98%

open rate

5x

more visits to the tracking page

4

communication channels: email, SMS, WhatsApp and Apple Wallet.

Give your customers the tracking they expect, on their preferred channel: email, SMS, WhatsApp and Apple Wallet Order Tracking. Reduce support spikes, improve your NPS, and increase loyalty with a fully controlled delivery experience.

Proactive delivery notifications (Smart States)

Anticipate anomalies

Detect the absence of expected events in the delivery process (e.g. late packages, at a relay point...) and automatically send notifications to your customers.

Alert at the right time

Choose between standard and strict Smart Statess to adapt the alert to each situation. Alert the customer as soon as the slightest delay (D+0), and inform support only in case of confirmed blocking.

Customize your alert rules

Define your own parameters according to your carriers and processes : number of days without an event, precise trigger time, rules per carrier.

Delivery notifications Email

Personalize your delivery communications

Replace standard carrier emails with messages that are 100% aligned with your brand image

Transform your transactional emails into marketing levers

Highlight your offers, events, or support content directly in your transactional emails

Anticipate delivery problems

Proactively manage delays, lack of updates, or unpicked packages with smart notifications that anticipate problems

Discover emails

SMS delivery notifications

SMS that reassure and engage

Inform your customers at key delivery moments such as “In process of delivery” or “Package available” via instant text messages.

Smoother deliveries

Improve the first delivery success rate up to +6% thanks to messages read in a few seconds.

Fewer returned packages

Reduce support returns and requests with incident alerts or requests for address details

Discover SMS

Apple Wallet Order Tracking

Discover Apple Wallet

WhatsApp delivery notifications

Ensure maximum visibility of your messages

Send instant messages with a 98% open rate for maximum visibility

Increase customer engagement

Personalize your messages with rich content, visuals, and interactive buttons

Reduce missed deliveries

Reassure your customers and avoid missed deliveries thanks to real-time updates on their favorite app

Discover WhatsApp

Ready to transform
your post-purchase experience?

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Delivery tracking

Multi-channel delivery notifications
Email delivery notifications
SMS delivery notifications
WhatsApp delivery notifications
Apple Wallet delivery Notifications
Custom tracking page

Features

Smart Delivery Estimate
Post-delivery survey
Logistics dashboard
Marketing dashboard
Delivery incident dashboard
Automated carrier claim

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Customer support optimization
Optimization of e-commerce logistics
Customizing the delivery experience
Conversion rate optimization

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