Simplify the management of delivery-related support tickets in your CRM
The Shipup Chrome extension allows your support team to see tracking information instantly (status, carrier, events, address...) of an order, directly from their CRM interface.
An answer instantaneous.
A support optimized.
One reassured customer.
2 min
won per ticket.
80%
reduction in time spent on tickets.
1 click
to download the Chrome extension.
The Shipup Chrome extension detects the customer's email and automatically displays tracking, carrier events and delivery address, without leaving your support tool. No need to look for information elsewhere: you respond more quickly, with less effort.
They are accelerating their support with Shipup
From ticket to resolution without changing the screen
Without the Shipup Chrome Extension:
- Copy and paste the customer email
- Navigate between the CRM and the carrier's site
- Manually search for tracking information
With the Shipup Chrome Extension:
- Opening a ticket in your support tool
- Automatic email detection without changing the screen
- Automatic display of the last 6 orders, real-time delivery events and all notifications already sent
Offer faster, more reliable, more reassuring answers
“Our support agents find follow-up information from our customers much more easily, allowing them to resolve cases more quickly.”
Increase fluidity and productivity
Your teams, your tools, boosted by Shipup
The Google Chrome Shipup extension works where your teams already work:
Frequently asked questions
Non, l’extension est simple et prête à l’emploi. Elle s’installe en 2 clics et s’intègre dans le quotidien de vos équipes sans besoin de formation. Vos agents accèdent aux infos colis sans quitter leur CRM, en toute autonomie.
L’extension Chrome est compatible avec tous les outils accessibles via navigateur : Zendesk, Gorgias, Easiware, Salesforce, Freshdesk, etc. Il vous suffit d’utiliser Google Chrome pour en profiter. Aucune intégration technique n’est nécessaire.
Toutes les données essentielles pour traiter un ticket WISMO : statut de livraison, événements transporteurs, notifications envoyées, adresse de livraison, numéro de commande et tracking. L’extension détecte automatiquement l’email du client dans le ticket pour afficher ces informations.
Vos agents peuvent effectuer une recherche manuelle dans l’extension, en entrant simplement l’email du client ou un numéro de commande. Ils accèdent alors aux mêmes informations de suivi, en quelques secondes.
