All4Customer

Why meet us?

Because post-purchase is no longer just a logistical step — it’s a key part of the customer experience.

Every year, brands lose up to 40% of customer satisfaction after purchase, often due to a lack of visibility or communication during delivery.

Shipup helps e-commerce brands turn the waiting time into a branded experience with proactive notifications, immersive tracking, incident detection, and unified analytics.

Results our customers achieve:

• Up to +35% clicks on post-purchase notifications
• +12% conversion on product pages.
• -67% tickets related to delivery
• +30 NPS points on average throughout the delivery journey

What you will discover at our booth

• Seamless returns created in less than one minute through a 100% digital process
• Real-time exchanges and store credits to preserve revenue
• Paid returns and in-store returns to offset operational costs
• Multi-channel delivery notifications: email, SMS, WhatsApp, Apple Wallet
• Fully branded tracking pages
• Proactive incident detection
• A unified dashboard for orders, logistics, and marketing performance
• Automated carrier claims

Who is it for?

• Customer Support Manager: Reduce your tickets and improve your NPS.
• Logistics manager: Transform returns into growth drivers with paid, digital returns and with the option to exchange.
• E-commerce manager: increase conversion and repeat purchases through a frictionless experience.
• Brand manager: ensure brand consistency right through to delivery.
• CEOs: control costs while strengthening customer satisfaction and loyalty.

Practical information

• Date: 24 - 26 March 2026.
• Address: Paris Expo - Porte de Versailles - Hall 4.
• Shipup booth: B14