Shippingbo
Divide the processing time for tickets âWhere is my package?â by 3
Shipup connects your delivery data directly into Zendesk. Each ticket shows the status, notifications, and incidents related to the order. Your support team has the complete context as soon as the ticket is opened and can resolve âWhere is my package?â requests. â three times faster, without leaving their interface.
Their support teams are already using Shipup in Zendesk
Offer instant answers without leaving Zendesk
Connectez Shippingbo à Shipup via API en quelques jours, sans projet complexe ni dépendance lourde cÎté IT. Vos données logistiques sont immédiatement exploitables dans votre expérience post-achat.
Protect your image by proactively dealing with incidents
Automatically receive customer complaints and feedback collected by Shipup in Zendesk, with the reason, the product concerned and any photos.
Stay in control of your large-scale shipments
Transformez vos donnĂ©es logistiques en notifications, tracking et alertes proactives. RĂ©duisez les tickets âOĂč est mon colis ?â et offrez une expĂ©rience fluide et transparente Ă chaque Ă©tape de l'expĂ©rience post-achat.
Everything your teams need, right in Zendesk
Unified view and simplified tracking
Shipup tickets are tagged and grouped in Zendesk for quick and organized processing. Automatic reminders ensure that no incidents are forgotten by your team.
Automatic alerts on incidental packages
Shipup automatically creates a Zendesk ticket as soon as a package is blocked, late, or lost. Your agents have the complete context to act before the customer shows up.
Proactive support and a reassuring experience
Shipup triggers proactive messages to let customers know if there's a delay. Your teams respond more quickly, reassure better and maintain satisfaction during each exchange.
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