Package status
Apple Wallet Order Tracking
Apple Wallet Order Tracking: Offer a native mobile experience
Display delivery statuses in real time via Apple Wallet, directly on the iPhone's locked screen.
Des iInformation keys.
A format exclusive.
One experiment exceptional.
5×
more visits to your tracking pages e-commerce delivery.
100%
Of visibility thanks to push notifications on iPhone.
27%
French people use an iPhone.
Keep your customers informed throughout the delivery with instant notifications via Apple Wallet. Trigger them from your delivery emails or your tracking page, send proactive notifications in case of incidents and integrate them into your email, SMS and WhatsApp notifications.
They offer one-swipe tracking
Optimize the mobile experience for e-commerce delivery
“Apple Wallet Order Tracking is easy to deploy and improves the customer experience — we love it.”
Léo Thouret
Web Product Manager @Withings
Strengthen your brand presence with Apple Wallet Order Tracking
Quick and easy activation
Allow your customers toEasily activate follow-up notifications via Apple Wallet directly from your emails, without friction or extra steps.
Native integration
Enjoy seamless integration with Safari, which allows immediate and frictionless opening on all Apple devices.
Integrated visual identity
Clearly display your visual identity, with your logo, brand name, and store links directly integrated into Apple Wallet.
Reduce support tickets
Keep your customers informed
Inform your customers at the right time, with delivery updates that are visible instantly without action on their part.
Cut back on tickets
Reduce delivery tickets by avoiding repeated email searches or information requests.
Offer an additional channel
Complement your existing communication channels by adding a mobile, discreet and accessible point of contact.
Fast deployment & seamless operation
Activation in 1 click from your emails or your package tracking page.
“Pass” integrated natively into the Apple environment without friction for the user.
Channel optimized for iOS, guaranteeing a premium experience.
Automatic push notifications triggered by delivery tracking statuses.
Optimize the experience thanks to a responsive design mobile-first.
Frequently asked questions
Les notifications sont-elles envoyées automatiquement ?
Oui. Une fois le pass ajouté depuis un email post-achat ou la page de suivi de livraison, les notifications push sont envoyées automatiquement selon les statuts (ex. colis en cours de livraison, colis livré, prêt au retrait). Cela permet une communication proactive sans surcharge de votre logiciel de support client.
Est-ce que Apple Wallet Order Tracking remplace les notifications de livraison par email ?
Non, bien au contraire. Il le complète ! Les emails post-achat conservent leur rôle central pour guider le client. Le pass Apple Wallet devient quant à lui un point d’accès rapide au suivi, ce qui diminue les tickets de support.
Peut-on personnaliser le contenu de la notification ?
Oui. Vous pouvez personnaliser le logo, les couleurs, et certains champs dynamiques (statut, date estimée, lien vers la commande). Le tout en respectant les guidelines Apple pour garantir une UX premium et une intégration cohérente avec votre marque.
Sur quels appareils Apple Wallet Order Tracking est-il disponible ?
Apple Wallet est accessible sur l’ensemble des appareils Apple : iPhone, iPad, Apple Watch et Mac. Vos clients peuvent ainsi suivre leur colis en cours de livraison à tout moment, même hors connexion, directement depuis l’écran verrouillé. C’est un avantage clé pour l’expérience livraison e-commerce fluide.
