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Turn waiting into revenue

Multi-channel notifications

Stimulate repurchases with follow-up notifications that incorporate personalized marketing offers.

Measure the impact of your post-purchase marketing actions and optimize your ROI with unified data.

Custom tracking page

Generate additional sales with a tracking page integrated into your brand universe.

Real-time estimated delivery date (SDE)

Improve conversion with accurate and visible delivery estimates throughout the buying journey.

Create a delivery experience that builds loyalty

Multi-channel notifications

Reassure your customers with proactive multi-channel notifications that reduce post-purchase anxiety and improve satisfaction.

Post-delivery questionnaires

Collect targeted post-delivery feedback to solve recurring problems and turn detractors into ambassadors.

Custom tracking page

Offer a unique and personalized tracking page that centralizes all information and limits support tickets related to delivery.

Real-time estimated delivery date (SDE)

Reduce pre-purchase requests by displaying a reliable delivery date throughout the purchase process.

Turn carrier data into action

Automated carrier claims

Automate and centralize the management of carrier complaints, directly from your tools.

Logistics dashboard

Gain visibility to better challenge your carriers and optimize your logistics costs.

Delivery incidents dashboard

Detect and resolve delivery issues before your customers even contact support.

Google Chrome extension

Access parcel tracking and incidents in one click, without leaving your CRM or support tool.

Solutions

By industry

Fashion & accessories

Discover how ba&sh or Petit Bateau transform follow-up into a lever for loyalty and repurchase.

Beauty & cosmetics

Take inspiration from L'Occitane or Yves Rocher who turn every order into a premium experience.

Home & garden

Take inspiration from Maison du Monde, which uses delivery tracking to boost customer satisfaction.

Luxury

Explore how ba&sh reinforces their brand image through a flawless delivery experience.

By team

E-commerce

Transform your page and follow-up notifications into acquisition and retention channels.

Marketing

Strengthen your brand image by turning expectations into a premium experience.

Customer support

Reduce tickets and provide a seamless delivery experience through proactive tracking.

Logistics

Measure your logistics performance with unified carrier data.

By use cases

Reduce your tickets and boost satisfaction

Reassure your customers and reduce tickets with proactive notifications.

Manage your carriers with unified data

Centralize your logistics data to improve punctuality and anticipate incidents.

Turn delivery into a growth driver

Increase your conversions and generate repurchases with personalized post-purchase marketing actions.

Create a tracking experience that's just right for you

Create a unique brand experience through personalized follow-up.

Resources

Developers

Technical documentation

Enterprise

Delivery notifications

Multi-channel delivery notifications: create a unique & personalized experience

Email, SMS, Whatsapp, Apple Wallet : turn every delivery notification into an opportunity for satisfaction, reinsurance, and repurchase.

I want a demo

Canals adapted.
A follow-up personalized.
Customers really engaged.

+98%

Opening rate

5x

More visits to the tracking page

4

available communication channels: email, SMS, WhatsApp and Apple Wallet.

Give your customers the follow-up they expect, on their preferred channel: email, SMS, WhatsApp and Apple Wallet Order Tracking. Reduce support spikes, improve your NPS, and increase loyalty with a fully controlled delivery experience.

They turned delivery into a conversion lever

Proactive delivery notifications (Smart States)

Anticipate anomalies

Detect the absence of expected events in the delivery process (e.g. late packages, at a relay point...) and automatically send notifications to your customers.

Alert at the right time

Choose between standard and strict Smart Statess to adapt the alert to each situation. Alert the customer as soon as the slightest delay (D+0), and inform support only in case of confirmed blocking.

Customize your alert rules

Define your own parameters according to your carriers and processes : number of days without an event, precise trigger time, rules per carrier.

Delivery notifications Email

Personalize your delivery communications

Replace standard carrier emails with messages that are 100% aligned with your brand image

Transform your transactional emails into marketing levers

Highlight your offers, events, or support content directly in your transactional emails

Anticipate delivery problems

Proactively manage delays, lack of updates, or unpicked packages with smart notifications that anticipate problems

Discover emails

SMS delivery notifications

SMS that reassure and engage

Inform your customers at key delivery moments such as “In process of delivery” or “Package available” via instant text messages.

Smoother deliveries

Improve the first delivery success rate up to +6% thanks to messages read in a few seconds.

Fewer returned packages

Reduce support returns and requests with incident alerts or requests for address details

Discover SMS

Apple Wallet Order Tracking

Improve the visibility of your notifications

Broadcast delivery updates directly to the locked screen iPhones.

Enhance your brand image

Highlight your offers, events, or support content directly in your transactional emails

Boost post-purchase engagement

Multiply follow-up page visits by ×5 thanks to automatic activation by command

Discover Apple Wallet

WhatsApp delivery notifications

Ensure maximum visibility of your messages

Send instant messages with a 98% open rate for maximum visibility

Increase customer engagement

Personalize your messages with rich content, visuals, and interactive buttons

Reduce missed deliveries

Reassure your customers and avoid missed deliveries thanks to real-time updates on their favorite app

Discover WhatsApp

Multi-channel delivery notifications: create a unique & personalized experience

Canals adapted.
A follow-up personalized.
Customers really engaged.

+98%

5x

4

Give your customers the follow-up they expect, on their preferred channel: email, SMS, WhatsApp and Apple Wallet Order Tracking. Reduce support spikes, improve your NPS, and increase loyalty with a fully controlled delivery experience.

They turned delivery into a conversion lever