Plateform

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Increase
your NPS

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Reduce
your costs

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Turn waiting into revenue

Multi-channel notifications

Stimulate repurchases with follow-up notifications that incorporate personalized marketing offers.

Measure the impact of your post-purchase marketing actions and optimize your ROI with unified data.

Custom tracking page

Generate additional sales with a tracking page integrated into your brand universe.

Real-time estimated delivery date (SDE)

Improve conversion with accurate and visible delivery estimates throughout the buying journey.

Create a delivery experience that builds loyalty

Multi-channel notifications

Reassure your customers with proactive multi-channel notifications that reduce post-purchase anxiety and improve satisfaction.

Post-delivery questionnaires

Collect targeted post-delivery feedback to solve recurring problems and turn detractors into ambassadors.

Custom tracking page

Offer a unique and personalized tracking page that centralizes all information and limits support tickets related to delivery.

Real-time estimated delivery date (SDE)

Reduce pre-purchase requests by displaying a reliable delivery date throughout the purchase process.

Turn carrier data into action

Automated carrier claims

Automate and centralize the management of carrier complaints, directly from your tools.

Logistics dashboard

Gain visibility to better challenge your carriers and optimize your logistics costs.

Delivery incidents dashboard

Detect and resolve delivery issues before your customers even contact support.

Google Chrome extension

Access parcel tracking and incidents in one click, without leaving your CRM or support tool.

Solutions

By industry

Fashion & accessories

Discover how ba&sh or Petit Bateau transform follow-up into a lever for loyalty and repurchase.

Beauty & cosmetics

Take inspiration from L'Occitane or Yves Rocher who turn every order into a premium experience.

Home & garden

Take inspiration from Maison du Monde, which uses delivery tracking to boost customer satisfaction.

Luxury

Explore how ba&sh reinforces their brand image through a flawless delivery experience.

By team

E-commerce

Transform your page and follow-up notifications into acquisition and retention channels.

Marketing

Strengthen your brand image by turning expectations into a premium experience.

Customer support

Reduce tickets and provide a seamless delivery experience through proactive tracking.

Logistics

Measure your logistics performance with unified carrier data.

By use cases

Reduce your tickets and boost satisfaction

Reassure your customers and reduce tickets with proactive notifications.

Manage your carriers with unified data

Centralize your logistics data to improve punctuality and anticipate incidents.

Turn delivery into a growth driver

Increase your conversions and generate repurchases with personalized post-purchase marketing actions.

Create a tracking experience that's just right for you

Create a unique brand experience through personalized follow-up.

Resources

Developers

Technical documentation

Enterprise

Les problèmes de livraison et de retour auxquels sont confrontés les détaillants et les acheteurs

Parution presse

Les problèmes de livraison et de retour auxquels sont confrontés les détaillants et les acheteurs

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Published on

October 3, 2025

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Les problèmes de livraison et de retour auxquels sont confrontés les détaillants et les acheteurs

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