The world’s most connected post-purchase & returns network
Shipup by ZigZag connects the entire post-purchase journey in a unified platform: order tracking, returns management, delivery incident detection, automated carrier claims and centralised logistics performance management.
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Make post-purchase your next growth engine
Reduce
costs
Optimise your e-commerce operations by reducing your support costs and managing your logistics with unified carrier data.
Increase
client satisfaction
Improve customer loyalty by replacing delivery anxiety with a smooth, proactive and reassuring experience.
Boost
revenue
Transform waiting time into shopping time with personalized tracking that creates new opportunities to convert.
Connect every post-purchase step
Smart Delivery Estimate (SDE)
Display a reliable delivery date right from the product page to boost conversion, and reduce support tickets with a real-time updated ETA on the tracking page.
conversion rate
cart abandonment
NPS points in under 3 months
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Multichannel
delivery notifications
Reassure your customers with proactive and personalised notifications at every stage of delivery while analysing their performance.
repeat orders via Shipup (based on +5M packages shipped in 2025).
support tickets
saved per support ticket
Personalised tracking page
with product recommendations, banners, videos, and FAQs.
additional revenue
traffic back to your site
per customer on average
Post-delivery surveys
Automatically gather feedback, resolve issues internally, and channel happy customers to review sites.
NPS points in 1 month
on review sites in 6 months
1-star delivery reviews in 2 months
E-commerce returns portal
Offer an easy, branded return process while reducing costs and improving satisfaction.
fewer tickets related to returns
fewer returns overall
NPS points in 1 month
Smart Delivery Estimate
Augmentez votre taux de conversion en affichant une date précise dès la commande, alimenté par l’IA. Diminuez les contacts liés à la livraison en affichant une ETA mise à jour en temps réel sur la page de suivi.
de conversion sur
la page produit en 3 mois
d’abandon de panier
de NPS en 1 mois
Measure post-purchase performance
Logistics
Monitor delays, incidents, and carrier performance with reliable, comparable dashboards.
Incidents
Anticipate anomalies, spot weaknesses, and benchmark performance across carriers.
Marketing
Track the revenue impact of notifications and tracking page campaigns with granular click, open, and conversion metrics.
Integrate with your existing stack
Seamlessly integrates with your e-commerce platform, carriers, and apps.
Global impact
repeat orders
after integrating Shipup
support tickets
Frequently Asked Questions
Everything you need to know before getting started with Shipup by ZigZag.
When deliveries are reliable, customers trust you more and buy more.
A smooth, proactive post-purchase journey turns customers into brand advocates.
On average, less than 2 weeks are enough to activate Shipup* thanks to our native CMS integrations. By connecting your e-commerce platform in a few clicks, you set up a data flow without technical effort. Our Onboarding Manager then accompanies you to adapt the default content to your specific needs.
*Average delay observed since September 2024 for customers connected via a native CMS integration. This time frame may vary in case of API integration or more complex use cases.
Yes. By displaying reliable delivery estimates directly product, cart and checkout pages, you break down barriers to purchase and can increase by +12%. After the purchase, you stimulate repeat orders thanks to a product recommendation tool and personalized marketing campaigns on the tracking page and in the delivery notifications.
With proactive notifications sent at key points in the delivery journey, Shipup anticipates customer questions. Result: up to -67% of incoming tickets linked to delivery tracking.
By centralizing monitoring and communicating in a clear and reassuring way, Shipup reduces post-purchase frustration and increases NPS by an average of +30 points in the first months of implementation.
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