Klaviyo
Divide the processing time for tickets âWhere is my package?â by 3
IntĂ©grez vos notifications dâexpĂ©dition Shipup Ă vos campagnes email Klaviyo pour amĂ©liorer la fidĂ©litĂ© client.
Their support teams are already using Shipup in Zendesk
Offer instant answers without leaving Zendesk
Vos clients consultent leur page de suivi plus de 4 fois en moyenne. Profitez de ce moment dâengagement pour leur prĂ©senter des recommandations produits ciblĂ©es grĂące Ă Nosto et tansformez lâattente de la livraison en une expĂ©rience dâachat gĂ©nĂ©ratrice de ventes additionnelles.
Envoyez des emails de marque Ă chaque Ă©tape de la livraison
Automatically receive customer complaints and feedback collected by Shipup in Zendesk, with the reason, the product concerned and any photos.
Mesurez et optimisez vos performances
BĂ©nĂ©ficiez dâune visibilitĂ© complĂšte sur les donnĂ©es dâenvoi et dâouverture, suivez les KPI de vos workflows et amĂ©liorez en continu vos campagnes post-achat.
Everything your teams need, right in Zendesk
Unified view and simplified tracking
100 % brandées
Shipup tickets are tagged and grouped in Zendesk for quick and organized processing. Automatic reminders ensure that no incidents are forgotten by your team.
Automatic alerts on incidental packages
Shipup automatically creates a Zendesk ticket as soon as a package is blocked, late, or lost. Your agents have the complete context to act before the customer shows up.
Templates dynamiques
Shipup triggers proactive messages to let customers know if there's a delay. Your teams respond more quickly, reassure better and maintain satisfaction during each exchange.
âThanks to Shipup and Zendesk, our teams have reduced delivery tickets by 25%.â
2 applications for even smoother support
Zendesk chat app
- Instant access to tracking data in the chat window.
- Automatic identification of the customer by email.
- Faster and better contextualized responses.
Zendesk ticket app
- Automatic display of delivery data in tickets.
- Creation of tickets for incidents (blocked, delayed packages, etc.)
- One-click access to the tracking page and customer notifications.
Brands also use these integrations
Klaviyo
Klaviyo is an ecommerce marketing platform that centralizes customer data and automates campaigns (email, SMS, push) to offer personalized experiences and generate more revenue.
âMondial Relay
Nosto is an e-commerce personalization platform that uses AI to adapt content, product recommendations, and shopping experiences to increase conversion and loyalty.
Yotpo
Yotpo is an e-commerce marketing platform that centralizes customer reviews, loyalty programs, SMS, and UGC to build trust, increase retention, and drive brand growth.
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