Suivi de livraison DHL
Shipup connects your delivery data directly into Zendesk. Each ticket shows the status, notifications, and incidents related to the order. Your support team has the complete context as soon as the ticket is opened and can resolve “Where is my package?” requests. ” three times faster, without leaving their interface.
Offer instant answers without leaving Zendesk
Shipup se connecte à DHL pour que vos clients reçoivent des mises à jour en direct à chaque étape : colis pris en charge, en cours de livraison, livré, retour initié, colis reçu, remboursement ou échange en cours.
Vos clients plus besoin de chercher l’information sur le site de DHL, et votre service client reçoit moins de messages du type « Où est ma commande ? » ou « Où en est mon remboursement ? ».
Protect your image by proactively dealing with incidents
Automatically receive customer complaints and feedback collected by Shipup in Zendesk, with the reason, the product concerned and any photos.
Gardez la main sur le design, le ton et pouvez profiter de chaque interaction pour rassurer, proposer des produits complémentaires ou ramener du trafic sur votre site.
Stay in control of your large-scale shipments
Dans le tableau de bord logistique de Shipup, suivez les délais de livraison, retards et incidents DHL par pays, service ou corridor.
Vous disposez ainsi de données concrètes pour ajuster votre promesse de livraison sur le site, choisir les meilleurs services DHL pour chaque marché, et arriver en négociation de contrat avec des chiffres réels plutôt qu’un simple ressenti.
Everything your teams need, right in Zendesk
Unified view and simplified tracking
Shipup tickets are tagged and grouped in Zendesk for quick and organized processing. Automatic reminders ensure that no incidents are forgotten by your team.
Automatic alerts on incidental packages
Shipup automatically creates a Zendesk ticket as soon as a package is blocked, late, or lost. Your agents have the complete context to act before the customer shows up.
Proactive support and a reassuring experience
Shipup triggers proactive messages to let customers know if there's a delay. Your teams respond more quickly, reassure better and maintain satisfaction during each exchange.
“Thanks to Shipup and Zendesk, our teams have reduced delivery tickets by 25%.”
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