Zendesk
Divide the processing time for tickets “Where is my package?” by 3
Shipup connects your delivery data directly into Zendesk. Each ticket shows the status, notifications, and incidents related to the order. Your support team has the complete context as soon as the ticket is opened and can resolve “Where is my package?” requests. ” three times faster, without leaving their interface.
Their support teams are already using Shipup in Zendesk
Offer instant answers without leaving Zendesk
Resolve tickets more quickly by directly accessing delivery data from Shipup: address, carrier, status, and parcel incidents.
Your agents have the complete context as soon as the ticket is opened and can respond in seconds, without leaving the Zendesk interface.
Protect your image by proactively dealing with incidents
Automatically receive customer complaints and feedback collected by Shipup in Zendesk, with the reason, the product concerned and any photos.
Your teams can react as soon as they are notified to solve the problem before it becomes public and maintain customer satisfaction.
Stay in control of your large-scale shipments
Create Zendesk views dedicated to tickets generated by Shipup to track and prioritize your incidents based on carrier, country, or delivery status.
Automatic reminders reopen unresolved tickets after 72 hours, guaranteeing continuous follow-up and resolution without forgetting.
Everything your teams need, right in Zendesk
Unified view and simplified tracking
Shipup tickets are tagged and grouped in Zendesk for quick and organized processing. Automatic reminders ensure that no incidents are forgotten by your team.
Automatic alerts on incidental packages
Shipup automatically creates a Zendesk ticket as soon as a package is blocked, late, or lost. Your agents have the complete context to act before the customer shows up.
Proactive support and a reassuring experience
Shipup triggers proactive messages to let customers know if there's a delay. Your teams respond more quickly, reassure better and maintain satisfaction during each exchange.
“Thanks to Shipup and Zendesk, our teams have reduced delivery tickets by 25%.”
2 applications for even smoother support
Zendesk chat app
- Instant access to tracking data in the chat window.
- Automatic identification of the customer by email.
- Faster and better contextualized responses.
Zendesk ticket app
- Automatic display of delivery data in tickets.
- Creation of tickets for incidents (blocked, delayed packages, etc.)
- One-click access to the tracking page and customer notifications.
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