Reducing return costs by 40%: ZigZag's strategies to optimize returns
Matthew Jacques (ZigZag Global) reveals how to transform returns into a driver of satisfaction and loyalty: AI to anticipate behaviors, savings of up to 40% on costs and a sustainable approach that halves carbon emissions. A new episode of Shipup Talks not to be missed.
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In this episode of Shipup Talks, we welcome Matthew Jacques, Global Director of Partnerships at ZigZag Global. Matthew shares his e-commerce expertise and explains why returns management has become a pillar of customer satisfaction.
Watch to find out:
đ How AI and data analysis make it possible to anticipate customer behavior. More than 75% of online shoppers consult the return policy before buying, which shows the importance of efficient and adapted return systems.
đ° Strategies to reduce costs while building loyalty. With solutions like QR codes and consolidated returns, ZigZag helps retailers save up to 40% on their return costs. During peak periods, their platform manages up to 50,000 returns per day, optimizing inventory management and reducing environmental impact.
đ± How to make returns more sustainable With its global network of return centers, ZigZag has enabled its customers to reduce carbon emissions associated with returns by up to 50%, by transporting products to the nearest centers for rapid replenishment or recycling.
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Shipup Talks, a podcast by Shipup.
Since 2023, Joseph Thurston has been responsible for content creation at Shipup. He designs high value-added and directly actionable resources for brands that sell online, in order to help them improve their post-purchase experience and transform delivery into a driver of loyalty and growth.
