How does Onepilot achieve a 90% renewal rate?
Discover how Onepilot is revolutionizing customer support outsourcing: AI to absorb up to 20x more requests, controlled GDPR compliance and a strategy that allows 90% renewal to be achieved. An exclusive exchange with George Loraine in Shipup Talks.
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Join us for a new episode of Shipup Talks: Ecommerce Podcast, during which we explore the future we dive into the future of customer service outsourcing with George Loraine, Expansion Manager at Onepilot.
In this episode, discover:
🤖 How Onepilot uses AI to manage spikes in customer requests , up to 20 times the standard volume, without increasing its headcount.
💡 Practical tips for ensuring GDPR compliance when outsourcing, from monitoring interactions and accesses to the strategic selection of channels to be outsourced, such as telephone or chat.
📈 Onepilot's recommendations to boost renewal rates, while collecting valuable product feedback. Their method contributes to an impressive 90%.
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Shipup Talks, a podcast by Shipup.
Since 2023, Joseph Thurston has been responsible for content creation at Shipup. He designs high value-added and directly actionable resources for brands that sell online, in order to help them improve their post-purchase experience and transform delivery into a driver of loyalty and growth.
