How does Onepilot achieve a 90% renewal rate?
Discover how Onepilot is revolutionizing customer support outsourcing: AI to absorb up to 20x more requests, controlled GDPR compliance and a strategy that allows 90% renewal to be achieved. An exclusive exchange with George Loraine in Shipup Talks.
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Join us for a new episode of Shipup Talks: Ecommerce Podcast, during which we explore the future we dive into the future of customer service outsourcing with George Loraine, Expansion Manager at Onepilot.
In this episode, discover:
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đ€ How Onepilot uses AI to manage spikes in customer requests , up to 20 times the standard volume, without increasing its headcount.
đĄ Practical tips for ensuring GDPR compliance when outsourcing, from monitoring interactions and accesses to the strategic selection of channels to be outsourced, such as telephone or chat.
đ Onepilot's recommendations to boost renewal rates, while collecting valuable product feedback. Their method contributes to an impressive 90%.
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Shipup Talks, a podcast by Shipup.
Since 2023, Joseph Thurston has been responsible for content creation at Shipup. He designs high value-added and directly actionable resources for brands that sell online, in order to help them improve their post-purchase experience and transform delivery into a driver of loyalty and growth.
